Wednesday, December 11, 2013

Tennies for Teenz - making a difference this Christmas

Dear Friends of Leading Home Care, Caregiver Quality Assurance®, and The Academy for Private Duty Home Care®,

December is a time of celebration, family, gift giving, and making a difference.  I'm sure you have a number of charities and worthy causes that you support and we applaud you for that.  If you have a few minutes and a few dollars left in your charitable giving account, I'd like to ask you to take a look at a very special program that we have started this year at Leading Home Care.

Here's the story.  

My wife and business partner, Elizabeth Jeffries, and I actively support a social service agency here in Louisville called MaryhurstMaryhurst is a not-for-profit social service organization that provides housing, education, and support to children who have been removed from their homes in crisis because they have been abused or neglected.  For many of these young people, Maryhurst is the only answer.  Recognized as one of the few agencies in the country that is capable of caring for teenage girls who are among the most traumatized victims, Maryhurst helps those who have no where else to turn for healing and hope.

The short story is that when these girls arrive at Maryhurst, they often have all of the possessions in a garbage bag.  They have few clothes and no tennis shoes.  The facility has a new gym and activities center, and the CEO, Judy Lambert, asked us to help stock a closet of tennis shoes and gym clothes for the new kids coming in.   Read ...

We'll Match Your Gift 

If you are willing to dig in and give us $10, $25, $50, or $100, we'll match it.  Click on the link below and read the full story.  Then make a donation.  Our goal is to raise $3,000 for the "Tennies for Teenz" program for 2014.  Every little bit helps, so if you would like to support us, we'd really appreciate it.

Best wishes for a joyous Christmas and a prosperous New Year!


Stephen Tweed, CSP
Leading Home Care ... a Tweed Jeffries company 
Past President, National Speakers Association
Past President, NSA Kentucky
Immediate Past Chair, NSA Foundation

What Owners Want in an Applicant Tracking System Diane West

One of the things that many of the members of Caregiver Quality Assurance® ask about  is an Applicant Tracking System (ATS). This is an online system where applicants can answer some qualifying questions and complete an application.  Then you can track their progress through the selection and hiring process.

We've been exploring available applicant tracking systems to see if we can find one that we can integrate with the CQA pre-employment assessment system to make it easier for you to take applications, do an initial screening, administer the CQA assessment, and document  your face-to-face interview.

In our last issue, we asked you to take a few minutes to complete a short survey about applicant tracking systems to find out what features are most important to you.

Here's What You Told Us.

We had twenty four home care business owners respond to our survey and tell us the most important features they would look for in an ATS.  Here are the top five requests:
  1. Easy to Implement - 87.5%
  2. Ease of use for applicants - 79.1%
  3. Ability to send automatic responses to unqualified applicants - 66.6%
  4. Integrates with scheduling software and /or CQA assessment - 66.6%
  5. Ability to personalize the application process - 58.3%
You also asked that it include a database of all applicants including those not selected so you'll know who has applied previously, and why. You want a system that is easy to search for candidates to fit a specific client need.

We've been talking with several providers of applicant tracking systems, and with our scheduling software Resource Partners Home Trak, AppointMate, and Stratis, about integrating applicant tracking with the CQA system and scheduling software.

If you are currently using, or have found, an applicant tracking system that you think fits those requirements, please let us know so what we can check it out.  You can call me at 502-339-2132 or send an email.

Tuesday, December 10, 2013

Safety and Security for Caregivers in the Home past week, Stephen Tweed, CEO of Leading Home Care and Founder of Caregiver Quality Assurance® was interviewed by Heather Caspi, a writer for EMS World, a publication for Emergency Medical Services.  Heather was doing research on a article about safety issues for emergency responders.

In the article, Heather wrote about the types of precautions that home care and hospice companies take to assure the safety of their in-home care workers.  There are some clear parallels between the safety precautions of Emergency Medical Service responders and home care workers. 

Here are some excerpts from her article:

Home-health agencies have long dealt with this aspect of care delivery, facing questions of security for lone, usually female, care providers. Another way in which the home-health care industry mirrors EMS is that it encompasses numerous business models and forms of care delivery, and has no single lead organization or set of standards.

"Much of the variation in safety policies occurs by geography and business type," Tweed says.
While issues like assault can occur anywhere, the concern is typically highest in high-crime areas.
"Training, including that for safety, is also commonly tied to the level of skill provided by an agency, plus factors of time, pay rate and levels of education," Tweed says.
He notes there are five distinct types of home health agencies that can all have their own approaches: skilled intermittent care; hospice; home medical equipment providers; home infusion therapy; and private duty home care, which ranges from non-medical personal care to companionship.

(Read the Full Article)

How Do You Assure the Safety of your Caregivers?

Every owner and administrator is concerned about the safety and security of their home care workers. Yet there are many different approaches. 

What are your policies and procedures for assuring the safety and security of your in-home care workers?

What kinds of incidents have you had in the past that we can learn from?

What recommendations would you make to other readers on safety precautions and training?