Turnover continues to rise in the home care industry. In 2012,
caregiver turnover reached an all time high of 52.6% according to the 2013 Private Duty Benchmarking Study.
Research conducted by Leading Home Care and Caregiver Quality Assurance
shows that it costs the typical home care company $1,506.96 for each
caregiver who quits or is terminated. If you have 100 caregivers and 52
of them leave, that's going to cost you $78,361.00
That's a lot of money.
What can you do to reduce turnover?
Our research shows that the single most important factor in caregiver
retention is "appreciation and recognition". Caregivers will stay when
they feel valued and appreciated by their supervisors, by the company,
and by their clients.
Data from the 2013 Private Duty Benchmarking Study
show that top five ways that caregivers want to be recognized. Home
Care Pulse, the company the conducts the benchmarking study also
conducts caregiver satisfaction surveys and client satisfaction
surveys. As a result of these telephone surveys, they have determined
how caregivers want to be recognized.
1. Verbal Recognition by Supervisor - 30.4%
2. Pay raise - 29.0%
3. Recognition by Client 15.9%
4. Vacation, PTO, bonuses - 12.5%
5. Company wide recognition - 12.2%
At Caregiver Quality Assurance,
we continue to study these techniques for showing appreciation and
recognition. We'll help you design and implement caregiver retention
programs to reduce turnover, increase client satisfaction, and lower
your costs. That means you make more money.
For more specific information on caregiver retention, join us for a live
web conference, or view the recorded version of our past web
conferences at www.caregiverquality.com.
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.